Remote Customer service Jobs • Project Management

As an Onboarding Specialist, ensure customers fully adopt the fleet management software platform. Establish rapport with stakeholders and execute the onboarding experience. Work with customers to document outcomes, complete training, configure accounts, import data, and roll out the product. Manage a portfolio of projects across industries and geographies, supported by Fleetio teams and integration partners.

As a customer facing member of the Implementation Team, the Senior Implementation Specialist serves a key role as the face of DoseSpot and pVerify to newly signed customers, guiding them from post-sale through go-live and facilitating post-live transitions to Account Management. You’re experienced in ensuring a smooth customer onboarding experience by developing project plans, working to understand customer goals, and guiding customers through the implementation of our product.

The Customer Experience Manager role acts as a central hub for ensuring seamless, high-quality experiences for Milk Accounting customers. You will monitor open cases, coordinate timely resolution, identify recurring issues, and translate those insights into actionable improvements. This role will also support/lead software implementations, coordinating project timelines, managing stakeholder communication, and ensuring successful adoption of the system.

Drive client relationships as the primary liaison between clients and production teams, ensuring clear communication of goals, objectives, and timelines. Conduct and manage client calls, provide new client administrator training, and maintain client documentation. Collaborate with clients on product updates and deliver clear communication on system functionalities and industry news.

The Director of Client Services is a driver of execution, delivering a consistent, high quality client experience. You are responsible for proactive management, driving accountability and operational execution at all touch points for your clients. The ideal candidate supports all client related activities as well as the needs of the team in order to deliver client delight.

Promote the adoption of our innovative SaaS solutions, Insight and Atlas, with our customers in the financial services industry, advocating for our customers to ensure they can achieve positive business outcomes throughout their partnership. Proactive, energetic, and self-driven, you will strive to understand our customers and work to be a trusted partner so that companies stay and grow with Ontra.

This role involves being the face and voice of Deel for clients, building genuine customer relationships and converting those relationships into revenue growth. As a trusted advisor, you'll provide strategic guidance, tackle complex problems, and champion new products to facilitate client expansion with Deel.

The Customer Success Management (CSM) team is accountable for customer adoption, measurable outcomes, customer satisfaction, and creating true customer advocacy. The Customer Success Manager (CSM) role at GitLab is expected to serve and operate in the following ways and have product and domain expertise. You will provide immediate onboarding activities and work with assigned customers to build Customer Success Plans, establishing critical goals.

As a Customer Success Manager on our HPDH team, you’ll serve as a trusted partner to clients in the Health Plans and Digital Health space, driving engagement and ensuring long-term success. You will act as the main point of contact, aligning client goals with H1’s capabilities and guiding process improvements. You will also build strong stakeholder relationships to drive adoption and share feedback.

The Customer Success Associate role provides a premier customer experience for our existing client base by providing excellent support and ensuring clients are fully utilizing the Raptor solution. The Customer Success Associate will work closely with sales, Technical Support, and Professional Services to ensure clients are supported during each phase of their journey.