PointClickCare is seeking a technically savvy and high-energy professional to fill a Customer Success Executive position in their Emergency Preparedness and Response team. The Customer Success Executive will define strategic program objectives, set priorities for projects and initiatives, and coordinate activities. The candidate will provide project management support of health IT operations and technical infrastructure, as well as drive product adoption and business growth, ensuring efficiency across initiatives. A critical requirement is the ability to support PULSE customers during night and weekend hours during disaster response.
As a Customer Success Manager, you will play a critical role in ensuring our customers are successful, engaged, and realizing the full value of the StarTree platform. You’ll serve as a trusted advisor, project manager, and customer advocate throughout the customer lifecycle. Your core responsibilities will include: Customer Value Delivery, Trusted Advisor, Customer Experience Management, Project & Action Item Tracking, Cross-functional Collaboration, etc.
As part of the Digital and Scale Customer Success team, you will partner closely with the Customer Success Teams and Leaders, Business Intelligence Team, Revenue Operations, Sales, and Customer Outcomes Journey teams to operationalize programs and draw insights from key CS motions. Your role involves driving value for customers at scale and partnering with CSMs and leaders to examine and report on trends in value delivery, creating effective, predictive, data-driven, and automated CS programs.