Serve as the primary specialist for assigned clients, designing and directing their onboarding strategies to ensure seamless implementation of benefit programs.
Own the end-to-end onboarding plan, managing scope, timeline, dependencies, and deliverables while leading client success meetings and ensuring accountability.
Execute the setup of employee benefit programs with carriers and vendors, ensuring accurate carrier submissions, plan setup, and operational readiness before transitioning clients to account management teams.
Connecticut General provides employee benefit programs and services to employers and their employees. The company delivers service and care to over 100,000 employers and values a culture of partnership and operational excellence.
Drive retention and growth by serving as a trusted point of contact throughout the entire customer lifecycle.
Monitor customer health, proactively identifying risks and championing customer product priorities to influence the roadmap.
Build and sustain strong, trust-based relationships to ensure customers continuously realize measurable value.
Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence with solutions that unlock actionable insights and drive automation. It is an employee-centric company of nearly 4,000 people, fostering a positive, inclusive workplace culture with a focus on career development, wellbeing, and community impact.
Support the current Claims suite of products, reviewing internal processes and recommending changes to improve system efficiency and automation.
Document and communicate complex solutions to internal and external clients, assessing project complexity and estimating development timeframes.
Perform claims conversions, provide technical support, analyze customer data, and collaborate with groups to define process requirements while maintaining project plans.
Experian is a global data and technology company that powers opportunities for people and businesses by redefining lending, preventing fraud, simplifying healthcare, creating marketing solutions, and gaining automotive insights using data, analytics, and software. It is a FTSE 100 company with a team of 23,300 people across 32 countries, fostering an inclusive and collaborative culture focused on innovation, work/life balance, and recognition.
Manage a diverse block of customers to ensure successful delivery of global EAP, behavioral health, wellness, and work-life services.
Utilize relationship management skills to strengthen customer experience and collaborate with internal partners for flawless service.
Oversee customer satisfaction and profitability, implement effective program delivery, and retain and grow the book of business.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, helping individuals and organizations thrive globally. It serves over 75,000 customers worldwide, touching more than 160 million lives across 200 countries, with a substantial presence among Fortune 500 companies.